Not satisfied? Just send it back!
Are you not satisfied with your products or do you prefer a different model or color? Then you can return your products within 7 days free of charge. You do not have to state a reason for returning your product when you do so.
Returns? This is the way you should do this.
- You have to announce the return shipment at email@example.com;
- Products should not be used and have to be in new condition;
- Products should have to be well packaged, preferable in the original packaging;
- In case of a parcel, you will be advised to ask for a proof of dispatch and keep this until the money is transferred back to your bank account;
- As soon as Knit Factory has received your returns, your payment and your shipment cost will be transferred back to your bank account within 3 days.