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Not satisfied? Just send it back!

Are  you not satisfied with your products or do you prefer  a different model or color? Then you can return your products within 7 days free of charge. You do not have to state a reason for returning your product when you do so.

Returns? This is the way you should do this. 

  • Products should not be used and have to be in new condition; 
  • Products should have to be well packaged, preferable in the original packaging; 
  • In case of a parcel, you will be advised to ask for a proof of dispatch and keep this until the money is transferred back to your bank account; 
  • As soon as Knit Factory has received your returns, your payment and your shipment cost will be transferred back to your bank account within 3 days.